Support
Welcome to our support page! We're here to help you get the most out of your holistic wellness journey.
Frequently Asked Questions
How do I get started with the app?
After downloading the app, create your account and follow the onboarding flow to set up your wellness goals and preferences. The app will guide you through the initial setup process.
Is my data secure?
Yes, we use Apple's CloudKit database service to store your information securely. All data is encrypted both in transit and at rest. See our
Privacy Policy for more details.
How do I delete my account and data?
You can delete your account and all associated data through the app settings. Go to Settings → Account → Delete Account. This action is irreversible and will permanently remove all your data.
The app is crashing or not working properly
Try closing and reopening the app, or restart your device. Make sure you have the latest version of the app installed. If problems persist, please contact our support team with details about your device and iOS version.
How do I sync my data across devices?
Your data automatically syncs across all devices signed into the same iCloud account. Make sure you're signed into iCloud on all your devices for seamless synchronization.
Can I export my wellness data?
Yes, you can request an export of your data by contacting our support team. We'll provide your data in a machine-readable format within 30 days of your request.
Technical Requirements
- iOS Version: iOS 14.0 or later
- Device: iPhone or iPad
- Storage: At least 50MB of available space
- Internet: Required for initial setup and data sync
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements, please email us at webalanceios@gmail.com with "Feature Request" in the subject line.
Bug Reports
Found a bug? Help us improve the app by reporting it. Please include:
- Device model and iOS version
- App version
- Steps to reproduce the issue
- Screenshots (if applicable)